Service Specifications Disclaimer 

Care and Help Home care will not allow the following legally responsible individuals to provide personal care services:


  • Participant’s/clients spouse
  • Participant’s/clients Legal guardian
  • Participants/clients Representative Payee
  •  Participant’s/clients Power of Attorney (POA)


Service specifications are strictly enforced by Care and Help Homecare LLC.


There are NO Exceptions to this Rule.

Release of Employee Information
Care and Help Home Care LLC complies with all government regulations concerning the release of employee information. When appropriate and legally indicated, Care and Help Home Care LLC will release information but ensures that the confidentiality of employee records will be maintained.

Be observant. Look for sidewalk and entryway defects as you make your visit to your client’s residence. Cracks, holes, slippery, uneven surfaces, and other surprises such as toys in the walkway may be there to greet you.

Remove hazards, if appropriate. If it’s a hazard going in, it will be a hazard coming out. If you clear a path into the residence, you will be helping to prevent an injury to yourself and others.

Wear shoes with good traction. Leather soled shoes on wet or slick surfaces are an accident waiting to happen. Snow, ice, and rain call for rubber soled or other traction shoes to keep you upright and improve your balance. As you get familiar with your work area, be sure to look for slip, trip, and fall hazards as you did outside. Look for:

  • Walkway obstructions.
  • Torn and wrinkled carpets, door mats.
  • Rugs with curled-up edges.

With your client’s permission, remove or fix the hazard, recommend it for repair, or if you can’t do anything right away, at least make a mental note to watch out for it until it can be removed.

If you have any safety concerns or issues that you would like to discuss, please feel free to call our office at 267-778-9180 or email

Care and Help Home Care Agency Policy Prohibiting Workplace Violence


Our Commitment to Maintain a Safe Environment

The Agency is committed to maintaining an environment that supports the Agency’s mission and promotes learning, productive employment, and safe experiences for all members of the Agency community including but not limited to faculty, staff, students, contracted employees, visitors and guests of the Agency.


This policy applies to all Agency employees including faculty, staff, temporary and occasional employees and student workers (with respect to conduct that arises from their employment status). In addition, the policy applies to individuals who the Agency contracts to do work on our behalf including, consultants, vendors, contractors and sub-contractors.  Agency employees and those working on the behalf of the Agency are covered by this policy at all times, on or off-campus, when they are officially representing or acting on behalf of the Agency, conducting Agency business and/or attending Agency sponsored or financed activities. This policy covers activity at all Agency owned and operated properties and facilities and off-campus locations where Agency business is conducted.

Definition of Workplace Violence

Workplace violence is defined as any violent behavior or threat of violent behavior that would cause harm or reasonable fear of physical harm to an agency employee, other member or guest of the Agency community, or anyone with whom the Agency is conducting business. Behaviors or conduct that are not tolerated include the following:

  • Committing a violent felony, misdemeanor or summary offense as defined by Pennsylvania law against a person on Agency property, including but not limited to stalking, intimidation, coercion, harassment, and assault;
  • Possession of weapons of any kind or dangerous articles in accordance with Human Resources Policy 706: Possession of Dangerous Articles;
  • Willful or threatening destruction of Agency property or property of another Agency employee, other member or guest of the Agency community, or anyone with whom the Agency is conducting business;
  • Threats, direct or implied; intimidation, aggressive or hostile behavior that creates a reasonable fear of injury to another.


Maintaining a safe and secure environment is a shared responsibility.  All Agency employees are strongly encouraged to report any work-related or Agency connected behavior that they regard as threatening or violent (in accordance with the above definition) to at least one of the Agency resources listed below.

All emergency situations should be immediately reported to Police by calling 911 or (215) 939-5395.

Individuals who apply for and/or obtain Protection From Abuse (PFA) orders are encouraged to provide their supervisors .

Employees should report workplace violence, as defined above, to their supervisor, manager.

A Agency official who receives a report of workplace violence should take the matter seriously and first take prompt steps to ensure the safety of the parties and/or Agency property involved. Reports of workplace violence must be investigated appropriately. Supervisors and managers should consult with the f Human .


Retaliatory action is prohibited against any persons who report, respond to, participate in an investigation of, are victims of, or use Agency resources to address workplace violence. Persons found responsible for retaliatory actions will be subject to disciplinary actions up to and including termination of employment and/or student status.


Once the investigation, fact-finding or hearing is completed and recommended actions for redress are finalized, the Agency will take the appropriate steps to address the offensive behavior and restore and maintain safety in the community. Employees who violate the Policy Prohibiting Workplace Violence may be subject to disciplinary action up to and including, termination of employment and/or student status. Employees may also be subject to criminal prosecution.

Where appropriate, persons who have violated the Policy Prohibiting Workplace Violence may be required to undertake educational or training courses and/or perform community service to assist in correcting the offensive behavior.

Contact Us to Bring a Client / Become a Client

Send us a quick message to learn how you can get started with working with Care & Help Home Care.

A Trustworthy Home Care Provider

Care & Help Home Care, LLC is a home care provider serving the greater Philadelphia area through a network of highly experienced professionals in various fields of patient care, who coordinate and provide premium non-skilled, non-medical services to clients in the comfort of their own home. We encourage you to join our growing team so you can be paid to provide care for your loved ones and increase their quality of life.


Care & Help Home Care has partnered with the Pennsylvania Department of Human Services to increase opportunities for older Pennsylvanians and individuals with physical disabilities to remain in their homes. Learn more about the benefits of joining our team.

Get Paid to Care for Loved Ones

Working for Care & Help Home Care, LLC allows you to spend more time with your loved ones while being compensated for your time and care.

No Professional Skills Required

Our network of caregivers non-skilled and non-medical care to patients. There are no educational or certifiable skills required to get started.

Medicare and Medicaid Qualification

If your loved ones receive both Medicare and Medicaid or receive long-term supports through Medicaid, they may be qualified.

Transferring to Care & Help is Easy

If you already work with another company to provide home care for your loved ones, please contact us to see if we can offer you a better incentive package.

Contact Us to Get Started

Send us a quick message to learn how you can get started with working with Care & Help Home Care.